Hello. We're Centricity.

Centricity is a real time Voice of the Customer Platform that helps you measure and improve customer experience. Our purpose is to help you turn customer feedback into actionable insights so you realise immediate business results.

Interested in a demo?

Register with us,or email info@centricity.com.au or call us on 1300 885 313. We look forward to talking with you.

Experts in CX

No one becomes customer-centric overnight. It takes a lot of hard work. We help you bridge the gap between people, processes and tools to deliver customer value. See the team.

Innovators

We are not afraid to push boundaries and we thrive on finding new and better ways of doing things. 'Question everything' is our motto.

Truth Seekers

The harder the challenge, the more rewarding it is for us. We love finding the kinks in the chain holding up CX change, and ironing them out.

Centricity is a product division of Global Speech Networks (GSN).GSN has been a premium provider of on-demand cloud contact centre solutions for over 10 years.

GSN Cloud for the enterprise: delivering exceptional customer service from the cloud

GSN (Global Speech Networks) is the largest telco independent provider of Cloud Contact Centre technology in Australia.

We understand that the contact centre is a key area of the business. Our cloud contact centre solutions enable organisations to deliver exceptional customer service from the cloud.

For over a decade we have been a leading provider of cloud contact centre technology and Software as a Service (SaaS) solutions.

We're one of only a handful of companies in APAC that can truly deliver on your business and IT priorities around reliability, availability, security, scalability, customer experience, TCO and business growth.

We have worked with (logos):

SUPER PARTNERS
GREENSTONE
AUSCOAL SUPER
NAB
VODAFONE

"The GSN team has shown nothing but absolute professionalism, genuine interest and an unflappable desire to deliver what will ultimately work for the customer." Luis Nejo, Head of IT Architecture & Strategy- Greenstone

If you are looking for a cloud contact centre solution that offers the flexibility to scale on demand with the stability of a best of breed solution, with no risk, then look no further. Call us on 1300 885 313 or email info@gsn.com.au

Hi, we're GSN. We are the largest telco independent provider of Cloud Contact Centre technology in Australia.

We understand that the contact centre is a key area of the business. Our cloud contact centre solutions enable organisations to deliver exceptional customer service from the cloud.

We've been doing this since 2001, and we're now onto Generation 5 of our Cloud Contact Centre Platform.

For over a decade we have been a leading provider of cloud contact centre technology and Software as a Service (SaaS) solutions.

We're one of only a handful of companies in APAC that can truly deliver on your business and IT priorities around reliability, availability, security, scalability, customer experience, TCO and business growth.

"The GSN team has shown nothing but absolute professionalism, genuine interest and an unflappable desire to deliver what will ultimately work for the customer." Luis Nejo, Head of IT Architecture & Strategy- Greenstone

Our approach:

The GSN approach to Cloud Contact Centre is guided by the 'top six' areas which organisations rate as the most important, when considering a change of contact centre/telephony platforms and potential move to the Cloud.

We call them the '6 Pillars' and they form the foundation of everything that we do as a cloud contact centre technology leader.

Want to know more?

Each business need is different and we have different platforms and solutions to suit each business. Let's talk.

Call us on 1300 885 313 or email info@gsn.com.au

The GSN Cloud Contact Centre platform is powered by Genesys technology. Read some of their white papers on great CX here:

Journey Mapping - An Outside-in Approach to Delivering Great CX

Taking the insurance customer experience to the next level

Why Centricity

Voice of the Customer + Voice of the Employee = Powerful Actionable Insights

Centricity is the only cloud-based, Voice of the Customer (VoC) platform globally, that will collect customer feedback AND inspire and empower your front line staff to collaborate in making the insights actionable. This is what makes Centricity unique.

• Easily capture categorise and share customer feedback
• Real time alerts and monitoring for those that need it
• Understand true CX priorities faster than ever before
• Fast track issue resolution
• Give front line employees a voice
• Reduce employee churn
• Designed to engage frontline employees
• Customised reporting of CX trends and issues

Contact us

The best way to experience the power of Centricity is through a live demo. Contact us and we'll organise a free demo for your whole team.

How Centricity works

Centricity is a system and set of practices that allow you to collect customer and employee feedback and gain a better understanding of their needs, wants and concerns to drive change and enhance the customer experience.

Here are some of it's key features:

Voice, Email, Web and Mobile Feedback Formats

Out and About

This week you can catch us at the 9th Annual Technology & Innovation – the Future of Banking & Financial Services - 3rd June 2015 to 4th June 2015 Venue: The Grand Hyatt, Melbourne.

Last week you may have seen us at Customer Experience Management 2015 or Call to Excellence 2015. Thank you to our co-presenters: Kelly Owens, Partner, Management Consulting, KPMG, Norm Kalcovski, E2E Customer Experience Manager, NAB, and Rainer Grote, CEO, Centricity who shared their valuable insights on achieving customer centricity and how to use Voice of the Customer to build a high performance culture.

Whitepapers and Resources

Whitepaper

Genesys: Taking the Insurance Customer Experience to the Next Level

How to

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experience (Genesys)

Case Study

Case Study: From NAB Collections to NAB Assist using Centricity

Centricity has helped a number of organisations put their customers at the centre of what they do. They include:

LinkedIn

Championing the best cloud contact centre solutions since 2001

After recognising a gap in the market over a decade ago, GSN's co-founders, Nick Rodda and Max Lipovetsky, created a company to provide on-demand hosted Contact Centre solutions integrated with IVR, Speech Recognition, WFM and call recording technologies.

GSN Cloud Contact Centre was born - the most advanced and capable SaaS Contact Centre platform in the market that was enterprise grade in a form you can leverage in a cost effective way.

GSN has gained a reputation as a leader in innovation within and outside the Genesys partner ecosystem.